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Data Integration – 3 Reasons To Connect Your Disparate Systems

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Data Integration – 3 Reasons To Connect Your Disparate Systems

Connecting data between different systems using API’s or system level connections is an integral part of any digital transformation. Businesses can create a digital mesh using a variety of hand-picked systems rather than finding a one-size-fits-all solution.

The Call Center School Launches Free Course on Working Remotely for Contact Centers

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The Call Center School Launches Free Course on Working Remotely for Contact Centers

At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline agents, supervisor, quality assurance, and workforce management). With the current outbreak of the coronavirus, contact centers face an entire new set of challenges.

Social Media – A Challenge and Opportunity for Customer Service

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Social Media – A Challenge and Opportunity for Customer Service

Social Media has been adopted, by and large. Whether or not you’re an avid tweeter or adding to your Instagram story daily, it’s safe to say social media is here to stay. What does this mean for businesses? Well, most companies today have embraced social media platforms for marketing

Studio Stories: How PowerDMS kept their customers informed and supported

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Studio Stories: How PowerDMS kept their customers informed and supported

A document management solutions provider, PowerDMS helps other companies ensure staff has secure access to critical content and the ability to publish important policies and procedures to their communities. Headquartered in Orlando, Florida, they must stay prepared for the possibility of a

Employee engagement is defined as the emotional investment employees make in their organizations. It is the passion

Zola M. Powell

Manager

Build a better etmployee experience with Talkdesk Workforce Engagement Management

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Build a better etmployee experience with Talkdesk Workforce Engagement Management

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7 sure-fire techniques to deliver great

Customer-centric companies who have made the transition to work-from-home

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Internet Travel Solutions moves hundreds of agents to remote work with IQcall

ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities. This AI-infused solution delivers both historical and real-time data that allows agents to access relevant customer information and offer personalized interactions.

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Zola M. Powell